Items tagged with PROCESS APPROACH

Where’s Your Action List?

Monday, 16 February 2015
Rand Winters
change mgmtChange management is a small segment in the forthcoming revised ISO 9001 and for many organizations adjusting their system to address the 2015 version of ISO 9001 can be made a little easier with the appropriate tool.

As I audit organizations, I am amazed at the lack of action lists to monitor multiple tasks to be accomplished in the near future. An action list on a spreadsheet can be a valuable reminder of the projects and resources needed.

ISO 9001 Revision Information

Thursday, 27 March 2014
ASR Editor
Review this document (PowerPoint & PDF) to stay current with the new ISO 9001 revisions.

Pushing Continual Improvement

Tuesday, 24 June 2014
ASR Editor
An effective audit program pushes an organization’s continual improvement process. Here is a quick review of the key parts and pieces of an internal audit system that an outside auditor investigates during their visit. How does your firm stack up?

Audit Tips

Tuesday, 21 May 2013
ASR Quality Expert

Review these tips to make the audit process easier and more efficient for your staff.

F-3000 Nonconformance Response

Thursday, 17 November 2011
ASR Editor
Below highlights the changes that have been made to the ASR Nonconformance Report (F-3000).

Opportunity for Improvement - A Benefit

Wednesday, 15 December 2010
Rand E. Winters - ASR Lead Auditor
An Opportunity for Improvement (OFI) is a pretty neat idea! It allows your ASR auditor to share with you valuable ideas that may be helpful as your organization pushes its quality management system for continual improvement.

In fact, a well-thought out Opportunity for Improvement in many cases may be of more value than a well-implemented non-conformance.

What is the definition of an OFI as listed in ASR's auditing procedure?

Does ISO 9001 Certification Remind You of Spoiled Milk?

Tuesday, 11 March 2014
Dan Nelson
Bill Cosby once did a routine about a funny aspect of human nature: How we all seem to have a hard time believing the obvious.

So Cosby pulls some milk out of the fridge. He sniffs it. It’s unbelievably rancid, and

Process Metrics (Monitoring the Quality Management System Processes)

Thursday, 01 August 2013
Bart Solomon - Senior ASR Lead Auditor

Organizations sometimes struggle with setting up, maintaining and getting value from process metrics.

ISO 9001 does require that:

Clause 4.1
"The organization shall:
  • Determine criteria and methods needed to ensure that both the control and operation of these processes are effective
  • Monitor, measure where applicable, and analyze these processes and
  • Implement actions necessary to achieve planned results and continual improvement of these processes and Clause 8.2.3

Presentation - Layered Process Audit (LPA)

Tuesday, 18 February 2014
Karl Dorr
Detailed online slide presentation by Karl Dorr.

ISO 9001:2000, The Process Approach & Surveillance Audit Requirements

Friday, 07 March 2014
ASR Editor
We all know that at a Registration and/or a Re-Assessment Audit, auditors are required to review all elements of a Quality Management System as defined by the customer's processes and the ISO 9001:2000 Standard, but what truly needs to be audited during a surveillance audit? There is obviously less time involved, so a comprehensive look at the whole system is not  possible. However, as a Registrar, we want to give you a value-added audit that assists you with improving your business!

Creating a Good Management Review System

Tuesday, 04 October 2011
Rand E. Winters - ASR Senior Auditor
ISO's series of standards including AS 9100 and ISO/TS 16949 require an annual management review. Results of management reviews should lead to an improving quality management system and key business processes.

Process Approach to Auditing and Expectations of Our Customers

Friday, 07 March 2014
ASR Editor
"Do I have to do process auditing?" ASR has had many discussions concerning this topic. So I would like to analyze the requirements and try to reach a logical conclusion that adds value to your quality management system and sets out ASR's expectations for your internal audit program.

Let's start by looking at what ISO 9001:2000 requires:

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