Items tagged with CONTRACT REVIEW

Process Metrics (Monitoring the Quality Management System Processes)

Thursday, 01 August 2013
Bart Solomon - Senior ASR Lead Auditor

Organizations sometimes struggle with setting up, maintaining and getting value from process metrics.

ISO 9001 does require that:

Clause 4.1
"The organization shall:
  • Determine criteria and methods needed to ensure that both the control and operation of these processes are effective
  • Monitor, measure where applicable, and analyze these processes and
  • Implement actions necessary to achieve planned results and continual improvement of these processes and Clause 8.2.3

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