ISO 9001 Training Requirements
Wednesday, 11 June 2014
6.2.2 Human resources - Competence, awareness and trainingThe organization shall
a) determine the necessary competence for personnel performing work affecting product quality,
b) provide training or take other actions to satisfy these needs,
c) evaluate the effectiveness of the actions taken,
d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives, and
e) maintain appropriate records of education, training, skills and experience
There are two basic areas of training: Job / Process specific Training and Quality Policy with General Compliance Training.
In general, the 1994 standard required that all employees should be trained about their specific job, and the skills necessary to do their jobs with quality.
To do this, you must also train employees on ISO 9001 so they understand the importance of meeting customer requirements and how their job contributes to meeting the organization's Quality Policy.
In terms of developing a training program, these issues should be covered:
- Define the knowledge and skill needed for each employee to conduct their job.
- Deliver the training that develops the required knowledge and skill.
- Provide a way to determine the effectiveness of the training
- Keep records and track the employee's training, skills and experience.