F-3000 Nonconformance Response
Thursday, 17 November 2011
Below highlights the changes that have been made to the ASR Nonconformance Report (F-3000).
The changes to the F-3000 are in response to a nonconformance issued to ASR by ANAB. ANAB does not feel as though ASR Auditors are pressing our clients hard enough for good correction, root cause analysis and corrective action(s).
The first box on the second page of the previous F-3000 was called containment. The description of this box was directed at containing any nonconforming material not correcting the specific instance found. Many of our clients were writing not applicable in this box because they did not have nonconforming material. To help our clients understand the true meaning of containment, ASR changed the name of the box from containment to correction. The big focus has gone from containing product problems to addressing the specific issue found and stated in the objective evidence area on the previous page.
Correction should be present on all NCR responses and should correct the specific instance found as well as review the entire system for similar instances. Any NCR submitted with blank correction will be rejected.
The second box is called Root Cause(s) Identification. In the previous revision of the F-3000 the box stated Root Cause, not Root Cause(s). This could imply there might be only one root cause. We did not want to constrain our clients to one root cause so the new revision has been changed. ASR has also improved the red hint to encourage the client to not only look at system failure but also process failure.
The second box on page two of the F-3000 now reads:
Root Cause(s) Identification: (Why/how did your process and system fail?) Complete your response here or attach your internal corrective action form.
The third box is called Corrective Action(s). As in the Root Cause(s) Identification, the previous Corrective Action (s) was update to ensure that ASR's language did not constrain any corrective actions. We expect to see that corrective actions permanently change the process and system to prevent recurrence.
The fourth box is called Verification Plan. This is a new box that requires the client to document how they plan to verify/check that their corrective action was effective. This new step is directed at ISO 9001 8.5.2 f reviewing the effectiveness of the corrective action taken.
It is ASR's responsibility to encourage our clients to continually improve their businesses. One of the key ways we do this is to hold them to writing good corrective actions that push system improvement.
ASR is also developing a webinar presentation to be placed on our website. This will detail the specific requirements for correction, root cause and systemic corrective action. It can be used as a training tool if a client does not clearly understand why their corrective action response is weak or not acceptable. This will initially be provided at no additional
charge for all current ASR clients.
Please let us know if you have any questions or comments.